In 1991 we began asking all of our customers to fill out and return a Customer Satisfaction Survey after repairs were made on their Mercury, MerCruiser, Force, or Tracker.  Every customer is given a survey with a postage paid return envelope.   Here are the results:

Excellent:         1441

Good:                173

Fair:                    15

Poor:                     4

We keep ALL of these surveys and they are ALL available at Specialty Marine for Anyone to review.

SPECIALTY MARINE CUSTOMER SATISFACTION SURVEY


We HONESTLY want to hear what you have to say.  GOOD and BAD, no matter how insignificant it seems. Please answer the following questions:

 

1. Were we knowledgeable, courteous, and efficient?     YES    NO

2. Was your boat/motor ready when promised?  YES   NO

3. Was the price of repairs the amount you were quoted?    YES   NO

4. Was your boat/motor returned to you in good condition?   YES   NO

5. Was all service work done to your satisfaction?   YES   NO

6. How would you rate this overall service experience at Specialty Marine?

           Excellent            Good         Fair           Poor

7. What suggestions or comments do you have to improve Specialty Marine?

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8. What Yellow Pages do you use?

               AT&T               Yellow Book®            Dont Know                                                           

9. How did you find out about Specialty Marine?   Did you use the internet?

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10. Name (optional): _______________________________     Date:   ___________

 

Glen Dickenson   -    David Netherland

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Merc Depot
Specialty Marine
5050 South Loop 340
Waco, Texas 76706-4638
254-662-3030
800-498-3031
Email:
MercDepot@hotmail.com